Within the competitive global market and fast-advancing technology environment, in order to survive and to succeed, firms need to spontaneously respond to market changes and the uncertainty of customer needs. Therefore, New Product Development (NPD) is extremely important for the success of firms. Artificial Intelligence (AI) has gradually entered people’s lives, and consumer demand for AI products is increasing. Firms need to understand the AI development trend and consider the preferences of consumers for AI-related products under social changes so that suitable consumer AI products can be properly developed. In this study, the evaluation and selection of operation systems for a commercially available AI product (smart TV) is studied, and a Multi-Criteria Decision-Making (MCDM) model for facilitating the selection of the most suitable operation system for product development is constructed. The proposed model consists of three phases: Interpretative Structural Modelling (ISM) to construct a decision-making network, Fuzzy Analytic Network Process (FANP) to obtain the weights of factors, and Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (fuzzy TOPSIS) to rank the operation systems. The proposed model is applied to select an operation system that companies can use to develop a smart TV. The results show that the proposed model can provide a systematic method that helps companies make appropriate operation system selection decisions.

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